Refunds & Shipping Policy

Returns & Refunds

Return window: You have 30 days from the date you receive your order to request a return. To qualify, items must be unused, unworn, and in new, re-sellable condition — tags on, original packaging intact. Try it on, check the fit and the print, but hold off on wearing it out until you’re sure it’s a keeper.

How to Return an Item

  1. Email us first. Send your order number to [email protected] within 30 days of delivery and let us know what you’d like to return and why.
  2. Get your return confirmed. Our crew will confirm your return is eligible and send you instructions on where to send the item back.
  3. Send it back. Pack the item unused, with tags and original packaging, and ship it to the address we provide. Return shipping is covered by the customer in all cases, and shipping costs are non-refundable.
  4. We inspect and refund. Once your return arrives and passes inspection, we process your refund to your original payment method — usually within 5-10 business days. Your bank or card issuer may take a few extra days to post it to your account.

Restocking fee: Orders over $100 carry a 30% restocking fee, deducted from the refund amount. This is on top of non-refundable shipping costs and applies whether the return is a change of mind or a ‘Refused’/‘Return to Sender’ delivery.

What “full refund” means: A full refund covers the item price only — it doesn’t include original shipping charges, payment processing fees, or the restocking fee on orders over $100 where it applies.

Exchanges

Want a different size or design instead of a refund? Email [email protected] with your order number and we’ll let you know if your item qualifies for an exchange.

Cancellations

Changed your mind before your order ships? Email [email protected] with your cancellation request as soon as possible. Once an order has left our warehouse, it can no longer be cancelled — at that point it falls under the return process above.

Statutory Right of Withdrawal (UK & EU Customers)

If you are a consumer based in the European Union or the United Kingdom, you have a statutory right to withdraw from your order within 14 days of receiving your goods, without giving any reason. This 14-day legal right exists alongside our standard 30-day return window above — whichever gives you more time applies to your return.

To exercise your statutory right of withdrawal, email [email protected] within 14 days of delivery, clearly stating that you wish to withdraw from your purchase. You can use the model withdrawal statement below, but it isn’t mandatory. Return shipping costs for statutory withdrawals are the customer’s responsibility unless your local law requires otherwise.

Model withdrawal statement — To: Vilee LLC (Nakama Wear), [email protected]: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [order number / product name], ordered on [date], received on [date]. Name and address of consumer(s), and date.

Shipping Policy

Processing & Delivery Times

We aim to pack and dispatch every order from our warehouse within 1-3 business days. From there, delivery time depends on the item: pieces we hold in stock domestically usually arrive quicker, while items manufactured overseas can take up to a month to reach you — some treasures just have a longer Grand Line to sail. We ship to the US, Canada, the UK, Australia, New Zealand, Germany, France, Spain and Italy, and shipping is free on every order. Actual delivery dates can also shift a bit with your location and local customs processing, and we’ll email you if anything about your expected delivery date changes.

Tracking Your Order

As soon as your order ships, we’ll email you your tracking details — keep an eye on your inbox (and check spam/promotions if it doesn’t show up). You can also look up your order anytime on our Track Your Order page using your order number and billing email.

Damaged, Defective, or Wrong Item

Mistakes happen, even to the best crews. If your order arrives damaged, defective, or isn’t what you ordered, email [email protected] within 7 days of delivery with your order number and photos of the item (and the packaging, if it arrived damaged). We’ll sort out a replacement or refund — no need to ship the item back first in most cases.

Loss or Damage During Shipping

Nakama Wear isn’t responsible for items lost or damaged in transit once they’ve left our warehouse — at that point responsibility passes to the shipping carrier. If your tracking shows a loss or damage in transit, contact the carrier directly with your tracking number first, then reach out to [email protected] and we’ll help however we can. Choosing a shipping method with insurance is always a smart move for extra peace of mind.

Questions or Issues?

Something not adding up with your shipment or a delay you’re worried about? Email us at [email protected] with your order number and we’ll do everything we can to sort it out.

By placing an order with Nakama Wear, you agree to the terms above. We may update this policy from time to time, so check back if you need the latest version.